Comments on: How can US car companies *still* not get it? http://blog.steverrobbins.com/bizblog/how-can-us-car-companies-still-not-get-it-133 Exploring business and its impact on life with Stever Robbins Tue, 06 Jan 2009 20:16:01 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Lora Adrianse http://blog.steverrobbins.com/bizblog/how-can-us-car-companies-still-not-get-it-133/comment-page-1#comment-889 Lora Adrianse Sun, 11 Nov 2007 14:38:38 +0000 http://blog.steverrobbins.com/bizblog/how-can-us-car-companies-still-not-get-it-133#comment-889 Stever, Let's not forget the role that automotive dealerships play in the customer's buying decision. In fact all of the automakers rely on dealerships to man the front door of their businesses. Yet, how much effort is put into creating a great customer sales experience at the dealership. It's time for the dealerships to step up as well. Replace or retrain those old school salesmen with customer relationship managers. Stever,

Let’s not forget the role that automotive dealerships play in the customer’s buying decision.

In fact all of the automakers rely on dealerships to man the front door of their businesses. Yet, how much effort is put into creating a great customer sales experience at the dealership.

It’s time for the dealerships to step up as well. Replace or retrain those old school salesmen with customer relationship managers.

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