shudder I just called Crowne Hotels to make a hotel reservation. Then I called back to make a slight change. Both times, the account rep greeted me with a chipper, “What is your name so I may have the pleasure of serving you today?” While they sounded friendly, that script is awful. Am I supposed [...]
I just had this exchange of answer/email/response on LinkedIn on the topic of: should you be nice?
The original question:
Is there power in being nice, with people in general or as a management tool?I’m reading the new book “The Power of Nice” because it was sent to me by Bzz Marketing. It is quite interesting and [...]
I just saw The 11th Hour, Leonardo DiCaprio’s new film about the state of the planet and what it will take for us to clean things up. It’s the first such movie I’ve seen that actually presents the start of a vision of the kind of world we’ll need to create.
One conspicuously unanswered question is: [...]
I was just reading an article in the Boston Globe about the trade deficit hitting a 4-month low when I stumbled across these two paragraphs:
In a second report, inflation at the wholesale level jumped sharply in July, rising by 0.6 percent, far above the 0.1 percent increase analysts had been expecting. The bigger-than-expected jump reflected [...]
The Consulting Firms of the world seem to win the recruiting game, hands-down. It’s not because of money, though; it’s because they treat recruiting as seriously as sales.
One thing to understand about corporate communications: your customers aren’t stupid. They’re at least smart enough to want to use your product. Treat them accordingly. I don’t understand who these communications doobies are who believe if you lie to people about their own experience, they’ll believe you.
My favorite of the day (I’ve heard it 3 [...]
I don’t like to get too political too often, since my Blog is mainly about business.
But sometimes, the depth of our current incompetence is just too great to ignore. We’ve repealed Habeas Corpus, our Congress just approved Bush warrentless spying on Americans, and it turns out almost 200,000 weapons in Iraq are “missing” (can you [...]
I just read an article in the New York Times documenting a teacher resigning when a student who didn’t remotely pass a class was bumped to a ‘pass’ to meet graduation rates for the school. While I can understand why incompetent school administrators might rely on false passes to keep their jobs intact, this is [...]
